Online Customer Service:

For questions regarding our website, domestic and international web orders, and website products, reach out to us at web@saltwaterluxe.com. If your inquiry is about an order, be sure to include the order number (starts with "SWL") in your email.

Prefer to speak with a live person? Feel free to give us a call at 310.719.7004. Our lines are open Monday through Friday from 9:30 AM to 4:30 PM.

Wholesale Questions:

For general sales and wholesale inquiries, get in touch with us at info@saltwaterluxe.com or give us a ring at 310.719.7004.

General Business Inquiry:

Have a general business inquiry? Contact Hadi Salem at hadi@chaserbrand.com or Stephen Kayne at stephen@chaserbrand.com.

Looking to sell in Europe?

Reach out to Sven Oberstein at sven.oberstein@chaserbrand.com.

Media Relations:

For press and media inquiries, please contact Gihan Salem at gihan@chaserbrand.com.

We're here to assist you with any questions or concerns you may have. Don't hesitate to reach out!

Saltwater Luxe Returns Just Got Sweeter

We’ve teamed up with Loop Returns to make your return experience smoother, faster, and more sustainable. No boxes, no printers—just good vibes. ♻️

Return Policy Overview

• You have 45 days from your delivery date to initiate a return.
  
• Items must be unworn, unwashed, and with original tags.
  
• Refunds to your original payment method incur a $6.95 restocking fee.

✨  Bonus Perk

Choose store credit instead of a refund and get an instant $15 bonus to use toward your next order—no waiting, no brainer.

💌 Two Easy Ways to Return

🔹 Return Bar (Fastest & Most Sustainable)

Start your return online, select your items, and find a nearby Return Bar.

No box or label needed—just scan your QR code and go. Drop-off takes under a minute.

🔹 Mail-In Returns

Prefer to return by mail? We’ve got you. You’ll get a prepaid label—just pack it up and drop it off.

🌎 More Perks

• Free Exchanges – Swap sizes or styles with zero fees.
  
• Instant Credit & Exchanges – Shop before your return even reaches us.
  
• Sustainable Option – Return Bar drop-offs create less waste and fewer emissions.
  
• Thousands of Locations – There’s probably one near you.
  

👉 Ready to start your return? Click here to begin

Hey there, cherished Saltwater Luxe customers!

At Saltwater Luxe, we treasure you like gold and want your shopping experience to be nothing short of extraordinary. So, here's the lowdown on our shipping details:

**Domestic Deliveries:**
We rely on the fantastic services of USPS for all our domestic deliveries. Need something out of the ordinary? We can make special arrangements for an additional fee. Just let us know!

**Free Shipping Offers:**
For our beloved customers in the United States (including Alaska and Hawaii), we've got your back with FREE USPS Ground shipping for orders above $$75.00. That's right, free is the magic word!

For orders below those awesome thresholds, we've got some standard shipping rates for you: USPS Ground: $10

*Note: The standard overnight option is temporarily suspended due to our COVID policy. Check above for more details.

**Delivery Times:**
We know you're eager to receive your Saltwater goodies, so here's the scoop: With our standard ground shipping, deliveries usually take about 3 to 5 business days or less, unless stated otherwise*. A few things to keep in mind:

- For USPS Ground and 2-Day shipping, any items purchased after 4:00pm PST will be shipped the following day.

- If you opt for Standard Overnight Shipping, make sure your order is processed before 3:00pm PST on Thursdays.

- Please note that any purchases made on Saturdays and Sundays will be shipped on the following Monday. This applies to 2-Day shipping as well.

**Sales:**
During special sales events like Black Friday, Memorial Day, Labor Day, and July 4th, we want to give you the heads up that due to high volume, orders may ship by the end of the following week. Rest assured, we're doing our best to get your Saltwater treasures to you ASAP!

**International Shipping:**
Greetings, trendsetters from around the globe! Exciting times ahead! Saltwater Luxe is spreading its wings and venturing into new territories! We're thrilled to unveil the grand opening of our online store to our friends in the UK, Germany, France, Israel, Netherlands, Spain, UAE, Australia, New Zealand, and beyond. Let the international journey begin!

To ensure seamless international shipping, we've partnered with the fantastic DHL. Their expertise guarantees a smooth sailing experience, with rates tailored to your country, inclusive of duties and taxes.

Now, you might be curious about our free international shipping offer for orders over $75.00 USD. Currently, this perk is reserved for our wonderful customers in the United States. But fear not, as we're constantly evolving, so stay tuned for updates!

If your country isn't listed above, fret not! We're all about making things happen. Simply drop us an email at web@saltwaterluxe.com, and let's chat about some special arrangements. We're here to assist you every step of the way!

Thank you for being a part of the global Saltwater Luxe family! Let's embark on this exciting journey together! 🌍✨

We’re happy to bring Saltwater Luxe to customers around the globe. We ship to most countries using DHL Express for fast, reliable delivery.

• For international orders, duties, taxes, and any import fees are the responsibility of the customer. These are determined by your local customs authority and will be collected by the carrier prior to delivery.
  
• Transit times vary by location, but most orders arrive within 3–10 business days from the ship date.
  
• Once your order ships, you’ll receive an email with your tracking information so you can follow your package every step of the way.

Returning from outside the United States? We’ve made it simple:

1. Use our online return portal to initiate your return. You’ll receive detailed email instructions for the next steps.
   
2. International customers are responsible for arranging and paying for their own return shipping using the carrier of their choice. Please note: Saltwater Luxe does not cover return shipping costs.
   
3. Include your printed order confirmation and ensure all original garment tags are attached.
   
4. Once we receive your return, you may choose between a refund to your original payment method or a store credit.

Saltwater Luxe will honor a 14 day price adjustment period for items purchased at full price from saltwaterluxe.com.

We do not offer price adjustments on items marked down for Black Friday or on Cyber Monday. We do not offer price adjustments on items purchased at a discount that are further reduced.

SWL will price match other retailers - link to product is required to verify price.

Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, or towards the purchase of gift certificates.  Please review the below section for more details regarding Promotional Terms.

SALES/PROMOTIONS

Offer valid for a limited time and cannot be combined with any other offer including Welcome discount.

Offer not valid on ANY previous purchases, or towards the purchase of gift certificates.

Prices and availability are for a limited time and subject to change without notice.

Offer is exclusive of taxes and shipping.

PROMO CODES

Only one promo code is accepted per order. This includes loyalty codes, free shipping codes, etc.

FINAL SALE ITEMS

Final sale items are marked FINAL SALE on the product page. Most are eligible for exchanges and store credit only.

Please note that all returns of costume design items are subject to a 15% restocking fee. This fee helps us cover the costs associated with the inspection, processing, and repackaging of these specialty items.

The restocking fee will be deducted from your refund total once the return is received and processed. We recommend reaching out to our Customer Care team before initiating a return if you have any questions—we’re happy to help!