Online Customer Service:

For questions regarding our website, domestic and international web orders, and website products, reach out to us at web@saltwaterluxe.com. If your inquiry is about an order, be sure to include the order number (starts with "SWL") in your email.

Prefer to speak with a live person? Feel free to give us a call at 310.719.7004. Our lines are open Monday through Friday from 9:30 AM to 4:30 PM.

Wholesale Questions:

For general sales and wholesale inquiries, get in touch with us at info@saltwaterluxe.com or give us a ring at 310.719.7004.

General Business Inquiry:

Have a general business inquiry? Contact Hadi Salem at hadi@chaserbrand.com or Stephen Kayne at stephen@chaserbrand.com.

Looking to sell in Europe?

Reach out to Sven Oberstein at sven.oberstein@chaserbrand.com.

Media Relations:

For press and media inquiries, please contact Gihan Salem at gihan@chaserbrand.com.

We're here to assist you with any questions or concerns you may have. Don't hesitate to reach out!

Saltwater Luxe Returns Just Got Sweeter

We’ve teamed up with Loop Returns to make your return experience smoother, faster, and more sustainable. No boxes, no printers—just good vibes. ♻️

Return Policy Overview

You have 45 days from your delivery date to initiate a return.

Items must be unworn, unwashed, and have their original tags attached.

Refunds to your original payment method incur a $6.95 return processing fee.

✨ Bonus Perk

Choose store credit instead of a refund and get an instant $15 bonus to use toward your next order—no waiting, no brainer.

💌 Two Easy Ways to Return

🔹 Return Bar — Fastest & Most Sustainable

Start your return online, select your items, and find a nearby Return Bar.

No box or label needed—just scan your QR code and go. Drop-off takes under a minute.

🔹 Mail-In Returns

Prefer to return by mail? We’ve got you. You’ll receive a prepaid label—just pack it up and drop it off.

🚨 Damaged or Defective Items

We’re sorry if your item arrived damaged or defective. Please contact us and provide your order number and photos showing the issue so our team can assist.

Damaged or defective items do not need to be returned.

If inventory is available, we’ll send you a replacement free of charge. If we’re unable to replace the item, we’ll issue a full refund for the damaged or defective item to your original payment method.

🏷️ Final Sale Items

Items marked FINAL SALE are not eligible for a refund to the original payment method.

Final Sale items may still be returned for:

• Exchange, subject to availability
• Saltwater Luxe store credit

Please note that once an item has been designated Final Sale, no cash or original-payment-method refunds will be issued.

🌎 More Perks

Free Exchanges – Swap sizes or styles with zero fees.

Instant Credit & Exchanges – Shop before your return even reaches us.

Sustainable Option – Return Bar drop-offs create less waste and fewer emissions.

Thousands of Locations – There’s probably one near you.

👉 Ready to start your return? Click here to begin

Shipping

We want your Saltwater Luxe order in your hands as quickly as possible. Here’s everything you need to know about shipping, delivery times, and international orders.

Domestic Shipping

We offer shipping throughout the United States, including Alaska and Hawaii.

USPS Ground Shipping

• Orders under $75: $10
• Orders $75 and above: FREE

2-Day Shipping

• Orders under $125: $17.50
• Orders $125 and above: FREE

Available shipping options and rates will be displayed at checkout.

Processing & Delivery Times

We know you’re eager to get your Saltwater Luxe goodies, so we work to get orders out the door as quickly as possible.

• USPS Ground Shipping: Typically arrives within 3–5 business days after shipment.
• 2-Day Shipping: Typically arrives within 2 business days after shipment.
• Orders placed after 4:00 PM PST will begin processing the following business day.
• Orders placed on Saturday or Sunday will begin processing the following Monday.
• Business days are Monday through Friday and exclude major holidays.

Please note that carrier delays, weather, and other circumstances outside of our control may occasionally affect delivery times.

Sales & Promotional Periods

During high-volume sales and promotional events, including Black Friday, Memorial Day, Labor Day, and July 4th, processing times may be longer than usual.

We’ll always work to get your Saltwater Luxe order on its way as quickly as possible, but please allow additional processing time during these peak periods.

International Shipping

Saltwater Luxe ships internationally to select countries, including the UK, Germany, France, Israel, the Netherlands, Spain, UAE, Australia, New Zealand, and more.

International orders are shipped via DHL, with shipping rates calculated based on the destination. Applicable duties and taxes are included where indicated at checkout.

Our free domestic shipping offers apply to U.S. orders only and do not apply to international orders.

If your country is not currently available at checkout, please contact us at web@saltwaterluxe.com and we’ll be happy to see what options are available.

Questions? We’re always happy to help. Contact us at web@saltwaterluxe.com.

We’re happy to bring Saltwater Luxe to customers around the globe. We ship to most countries using DHL Express for fast, reliable delivery.

• For international orders, duties, taxes, and any import fees are the responsibility of the customer. These are determined by your local customs authority and will be collected by the carrier prior to delivery.
  
• Transit times vary by location, but most orders arrive within 3–10 business days from the ship date.
  
• Once your order ships, you’ll receive an email with your tracking information so you can follow your package every step of the way.

Returning from outside the United States? We’ve made it simple:

1. Use our online return portal to initiate your return. You’ll receive detailed email instructions for the next steps.
   
2. International customers are responsible for arranging and paying for their own return shipping using the carrier of their choice. Please note: Saltwater Luxe does not cover return shipping costs.
   
3. Include your printed order confirmation and ensure all original garment tags are attached.
   
4. Once we receive your return, you may choose between a refund to your original payment method or a store credit.

Saltwater Luxe will honor a 14 day price adjustment period for items purchased at full price from saltwaterluxe.com.

We do not offer price adjustments on items marked down for Black Friday or on Cyber Monday. We do not offer price adjustments on items purchased at a discount that are further reduced.

Express shipping will be disabled during most sales.

SWL will price match other retailers - link to product is required to verify price.

Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, or towards the purchase of gift certificates.  Please review the below section for more details regarding Promotional Terms.

SALES/PROMOTIONS

Offer valid for a limited time and cannot be combined with any other offer including Welcome discount.

Offer not valid on ANY previous purchases, or towards the purchase of gift certificates.

Prices and availability are for a limited time and subject to change without notice.

Offer is exclusive of taxes and shipping.

PROMO CODES

Only one promo code is accepted per order. This includes loyalty codes, free shipping codes, etc.

FINAL SALE ITEMS

Final sale items are marked FINAL SALE on the product page. Most are eligible for exchanges and store credit only.

Please note that all returns of costume design items are subject to a 15% restocking fee. This fee helps us cover the costs associated with the inspection, processing, and repackaging of these specialty items.

The restocking fee will be deducted from your refund total once the return is received and processed. We recommend reaching out to our Customer Care team before initiating a return if you have any questions—we’re happy to help!