Questions?
Online Customer Service:
For questions regarding our website, domestic and international web orders, and website products, reach out to us at web@saltwaterluxe.com. If your inquiry is about an order, be sure to include the order number (starts with "SWL") in your email.
Prefer to speak with a live person? Feel free to give us a call at 310.719.7004. Our lines are open Monday through Friday from 9:30 AM to 4:30 PM.
Wholesale Questions:
For general sales and wholesale inquiries, get in touch with us at info@saltwaterluxe.com or give us a ring at 310.719.7004.
General Business Inquiry:
Have a general business inquiry? Contact Hadi Salem at hadi@chaserbrand.com or Stephen Kayne at stephen@chaserbrand.com.
Looking to sell in Europe?
Reach out to Sven Oberstein at sven.oberstein@chaserbrand.com.
Media Relations:
For press and media inquiries, please contact Gihan Salem at gihan@chaserbrand.com.
We're here to assist you with any questions or concerns you may have. Don't hesitate to reach out!
Returns
DOMESTIC
Exciting news! We've teamed up with Loop Returns to make your returning and exchanging experience smoother than ever before. No need for boxes or printers—just good vibes and sustainability all around! 🌱♻️
🔔 Important: Our return policy allows for returns within 45 days of your purchase date. Be sure to initiate your return in time to take advantage of this window!
Here's how it all works:
🔹 Return Bar: Start your return online, select the items you want to send back, and let us know the reason. Then, simply find a nearby Return Bar, scan the QR code Happy Returns sent you, and you're done! Drop-off takes less than a minute.
🔹 Mail Returns: If that option works for you, don't sweat it! You can still ship your returns back to us hassle-free through the mail.
Just a heads up: refunds are subject to a restocking fee of $6.95, however returns for exchanges and store credit are free!
And here's the cherry on top:
✨ Free Exchanges: Yes, you heard it right! No extra charges involved—just seamless exchanges. Refunds are subject to a restocking fee of $6.95, but returns for exchanges and store credit are absolutely free!
✨ No Box or Label Needed: Say goodbye to unnecessary clutter. It's just you, your item, and the desire for an easy return.
✨ Thousands of Return Bar Locations Nationwide: Wherever you are, there's likely a Return Bar nearby ready to assist you.
✨ Refund or Exchange Initiated at Drop Off: No more waiting around. We'll kickstart the process as soon as you drop off your return.
✨ Sustainability Bonus: Did you know Return Bar returns are more sustainable than mail returns? You're making a positive impact on the planet with every return—talk about a win-win!
So shop with confidence, knowing that if something doesn't work out, we've got your back.
------------------
🚫 FINAL SALE POLICY
Items marked as FINAL SALE cannot be returned. These special finds are yours to keep!
------------------
INTERNATIONAL
Returning from outside the United States? We’ve got you covered with an easy process. Just follow these steps:
🌍 Start Your Return: Use our online return portal to begin your return. Once completed, you'll receive detailed instructions via email to guide the next steps.
📦 Shipping Arrangements: You’ll need to arrange and pay for the return shipping with a carrier of your choice. Please note, shipping costs are not covered by Saltwater Luxe.
🏷️ Package Essentials: Include your printed order confirmation in the return package, along with all original garment tags. These details ensure a smooth return process.
🔄 Your Options: Choose between a store credit or a refund—we’re here to accommodate your preference.
-----------------
📬 Have Questions? If you need any assistance, don’t hesitate to contact us at returns@saltwaterluxe.com. We’re here to help!
Thanks again for choosing Saltwater Luxe. We appreciate your support!
Shipping
Hey there, cherished Saltwater Luxe customers!
At Saltwater Luxe, we treasure you like gold and want your shopping experience to be nothing short of extraordinary. So, here's the lowdown on our shipping details:
**Domestic Deliveries:**
We rely on the fantastic services of USPS for all our domestic deliveries. Need something out of the ordinary? We can make special arrangements for an additional fee. Just let us know!
**Free Shipping Offers:**
For our beloved customers in the United States (including Alaska and Hawaii), we've got your back with FREE USPS Ground shipping for orders above $$75.00. That's right, free is the magic word!
For orders below those awesome thresholds, we've got some standard shipping rates for you:
- FedEx Ground: $10
*Note: The standard overnight option is temporarily suspended due to our COVID policy. Check above for more details.
**Delivery Times:**
We know you're eager to receive your Saltwater goodies, so here's the scoop: With our standard ground shipping, deliveries usually take about 3 to 5 business days or less, unless stated otherwise*. A few things to keep in mind:
- For USPS Ground and 2-Day shipping, any items purchased after 4:00pm PST will be shipped the following day.
- If you opt for Standard Overnight Shipping, make sure your order is processed before 3:00pm PST on Thursdays.
- Please note that any purchases made on Saturdays and Sundays will be shipped on the following Monday. This applies to 2-Day shipping as well.
**Sales:**
During special sales events like Black Friday, Memorial Day, Labor Day, and July 4th, we want to give you the heads up that due to high volume, orders may ship by the end of the following week. Rest assured, we're doing our best to get your Saltwater treasures to you ASAP!
**International Shipping:**
Greetings, trendsetters from around the globe! Exciting times ahead! Saltwater Luxe is spreading its wings and venturing into new territories! We're thrilled to unveil the grand opening of our online store to our friends in the UK, Germany, France, Israel, Netherlands, Spain, UAE, Australia, New Zealand, and beyond. Let the international journey begin!
To ensure seamless international shipping, we've partnered with the fantastic DHL. Their expertise guarantees a smooth sailing experience, with rates tailored to your country, inclusive of duties and taxes.
Now, you might be curious about our free international shipping offer for orders over $75.00 USD. Currently, this perk is reserved for our wonderful customers in the United States. But fear not, as we're constantly evolving, so stay tuned for updates!
If your country isn't listed above, fret not! We're all about making things happen. Simply drop us an email at web@saltwaterluxe.com, and let's chat about some special arrangements. We're here to assist you every step of the way!
Thank you for being a part of the global Saltwater Luxe family! Let's embark on this exciting journey together! 🌍✨
Sales and Adjustments
Saltwater Luxe will honor a 14 day price adjustment period for items purchased at full price from saltwaterluxe.com.
We do not offer price adjustments on items marked down for Black Friday or on Cyber Monday. We do not offer price adjustments on items purchased at a discount that are further reduced.
SWL will price match other retailers - link to product is required to verify price.
Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, or towards the purchase of gift certificates. Please review the below section for more details regarding Promotional Terms.
SALES/PROMOTIONS
Offer valid for a limited time and cannot be combined with any other offer including Welcome discount.
Offer not valid on ANY previous purchases, or towards the purchase of gift certificates.
Prices and availability are for a limited time and subject to change without notice.
Offer is exclusive of taxes and shipping.
PROMO CODES
Only one promo code is accepted per order. This includes loyalty codes, free shipping codes, etc.